Reservations Services Agent

The Star Sydney is seeking a motivated Reservations Services Agents to be ambassadors for our award-winning restaurants and luxury 5-Star Hotels across three properties.

As the voice and first point of contact for our guests, this role will suit someone with the ability to deliver world class customer service that creates a memorable and thrilling guest experience.

We have a permanent Full-time position available at our Sydney location so apply today!

What will my day look like as Reservations Service Agent?

• Answer inbound telephone calls for transactions ranging from call transfers and basic information inquiries to complex hotel, dining, spa, event and entertainment reservations
• Respond to in bound guest email enquiries in a professional and timely manner
• Provide guests with a clear picture of The Star Entertainment Group’s products and service offerings keeping the customers needs and wants in mind
• Organise, co-ordinate and complete reservations requirements for hotel rooms, dining and spa as well as internal event and entertainment offerings
• Ensure that guest requests for reservations and other services are met and confirmed and that each guest experience is memorable and positive

Our benefits

• Discounts across award winning restaurants and accommodation
• Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Both parental and secondary carers leave available to all employees
• Lifestyle discounts including gym memberships and laundry services
• FREE buffet meal with a new menu every day
• $10 staff parking every day including weekends and late nights
• Career development, training, and courses via The Star Academy
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA

To be successful in this role you will have:

• A passion for guest excellence and a desire to go above and beyond to ensure a positive customer experience
• Knowledge of property management/reservations systems
• Proficiency in Microsoft Office
• Strong verbal and written communication skills required

About us

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

Our culture