The opportunity
We’re seeking an Knowledge, Learning and Research (KLR) Operations Manager to support the Director of KLR to oversee KLR operations globally. As part of this role you will work closely with the leadership team to coordinate strategic and operational activities, manage and deliver all KLR strategic projects globally, and help to create clarity and visibility of projects and operations across teams and geographies. This position is a permanent part-time position (3-4 days per week).
Day to day you will:
Drive and manage ongoing improvement, development and implementation of KLR systems and processes to deliver on our priorities and strategy Streamline and oversee the delivery of all operational and management reporting globally, including co-ordinating financial reporting and budgeting across the function and accountability for whole-of-function budgeting and reporting. Collaborate with the KLR Director and leadership team to prioritise the areas of greatest potential and impact Support the group in reviewing its systems and processes and use a standardised and repeatable process improvement framework to help deliver KLR’s services in a simple and efficient way, including internal reporting and reporting to leadership, internal comms within KLR and within the wider firm, and supporting the KLR Director with the effective distillation and communication of key initiatives and strategy. Support the team to develop and implement meaningful analytics (data and other measures) to track KLR service delivery against plan, and uncover patterns Assist with the implementation of core change management initiatives, including the drafting of communications and facilitation of business consultation Work with the global KLR team on the design, development and testing of new initiatives as required Manage the successful delivery of strategic KLR projects globally. Manage project risks, issues and interdependencies across the project portfolio, and take decisive action where necessary. Help foster high performance culture where team members are engaged and inspired to work at their highest capacity. Foster a culture of collaboration and understanding across the KLR units and with associated stakeholders, including through assistance with planning and managing key regular and one off meetings, workshops, communication channels etc. Skills, experience and qualifications
To be successful in this position you will have:
An appropriate tertiary qualification. Significant knowledge and expertise in change management and business transformation. Extensive experience managing knowledge processes and initiatives at a senior level, within a professional services environment. Knowledge of systems and business process re-engineering. Demonstrated experience in building strategic relationships and using influence to work effectively within a collaborative team environment. Excellent written and oral communication skills. Able to confidently get message across to senior audiences, presents with clarity, energy, confidence and enthusiasm. Experience in making complex decisions to ensure the firm objectives are met and developing new, innovative concepts or original approaches without guidance from others The ability to exercise sound judgment on both business and commercial issues, demonstrates strong problem solving skills The ability to work well under pressure and to deadlines Group / Team
Knowledge & Learning
