Rental Service Agent

THE ROLE

We’re looking for travel enthusiasts with a passion for guest service for our depot in Melbourne . You’ll be the face of our company, reporting directly to the Branch’s Operations Supervisor, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot. 

WHAT WILL YOU WORK ON?

Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;

Preparing and cleaning our campervans;

Maintaining our campervans in top condition and monitor maintenance and repairing needs;

Registering guests, monitoring stock and processing payments;

Handling complaints and troubleshooting emergencies.

WHO ARE WE LOOKING FOR?

You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;

You have great communication skills 

You’re eligible to work in Australia, have a valid driver’s licence and feel confident enough to drive a campervan (mandatory);

You’re available to work on weekends and public holidays;

You’re a responsible person who takes their work seriously and can be relied upon;

You’re well-organised and you’re good at solving problems.

THE INDIE COMMITMENT!

Being part of a young, fast-growing and innovative company where you make a difference;

Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;

Continuous training and coaching to develop the skills that matter to you;

Schedules fixed in advance, with weekends and holidays being rotated between team members;

Compensation package that includes Performance, Referral, and Summer Bonuses;

Free Road Trips, so you can experience 1st hand trips around the US and Europe.