We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity
We’ll be providing a list of brand new and Cross Sell customers for you to be uploaded into a dialer to call every day. You’ll be pitching to customers everyday trying to win their mobile or fixed broadband business and more. This role plays an integral part in our SMB channel that sits within the wider Enterprise, Government and Wholesale Division.
Responsibilities
You’ll be curious about exploring the customer needs, understanding their perspective and tailoring your advice based on what you’ve heard You’ll be skilled at objection handling You’ll be nurturing your customers from prospects through to closed sale. You’ll learn from every conversation and be updating Salesforce with every piece of information You’ll send emails to customers outlining the propositions for mobiles and fixed You’ll be conducting follow-ups throughout your day You’ll be trained in product, customer segments and propositions Systems training on the dialer Salesforce Prospects to Opportunity training You’ll provide insights and feedback on the lists provided You’ll also be getting sales leads through inbound calls and leads coming in off the website We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work. Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers’ expectations. Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry. Protect the brand, reputation and profitability of TPG by maintaining the confidentiality, integrity and availability of its information assets and information systems. Be familiar with policies and procedures, as well as completing any associated training, as communicated or made available on the intranet and our learning systems Knowledge and experience
Quick to learn product knowledge and be able to educate customers Outstanding communication skills and a positive attitude The drive to excel and exceed targets/KPIs Highly desirable to have a minimum of 1 years experience in a contact centre Highly desirable to have a minimum of 1yr selling Fixed and Mobility products Benefits and perks
Flexible hybrid way of working (from home and office) ‘Stay Connected Mobile’ – Access to a free mobile plan ‘Stay Connected NBN’ – Access to a free NBN 100 plan ‘Your Leave’ – an additional 4 days of leave to be used whenever you like – every year Access to TPG Learning Hub platform and internal development opportunities Access to Corporate Partner Discounts
