Field Service Team Leader – Mbanz

The Company

Martin Brower is a leading global Supply Chain Solutions provider for restaurant chains, creating an outstanding work environment for our employees and delivering unmatched value for our customers while protecting their brands. Martin Brower ANZ has a network of distribution centres across all major capital cities in Australia and New Zealand and are well known for setting new standards for on-time delivery, dependability, efficiency, and safety at the international level.

The Role

Our Sydney team is currently looking for an enthusiastic Field Service Team Leader to lead and manage a small team and act as a principle contact between Martin Brower and Client’s stores. This role will see you working with store managers to improve the efficiency of delivery and storage operations and satisfying customer expectations regarding assured supply, delivery, and storage standards.

The Tasks

This role could see you working across:

• Foster and maintain a strong and positive relationship with the client at all levels.
• Complete planned visitation schedules and in accordance with customer expectations.
• Assess restaurant physical storage requirements and capabilities and recommend appropriate improvements.
• Plan, build and install racking & shelving in store.
• In consultation with store managers, assess store ordering procedures and suggest appropriate changes where necessary.
• Assist store managers with delivery management issues such as delivery times, agreed delivery methods and follow up/investigate complaints concerning deliveries.
• Assist with the investigation and resolution process of customer/store/product complaints.
• Conduct store ordering and store management training.
• Assist with the implementation, monitoring and resolution of company credit note.
• Lead, develop and coordinate Field Service activities, ensuring the team are progressive, proactive, and responsive to client needs and managed in line with business competencies.  
• Develop strong team relationships, fostering positive relationships with stakeholders and cross-functional teams.
• Lead, supervise, support and develop the team so they undertake their work in accordance with organisational and program priorities, policy and procedures.

The Successful Candidate

Previous experience in managing a small team.

• Sound knowledge of retailing in the FMCG sector and/or food service industry.
• Sound knowledge of Workplace Health & Safety (WHS) requirements.
• Sound literacy & numeracy skills.
• Intermediate computer literacy, including Microsoft Office Suite.
• Current driver’s license essential.

 

 

The successful candidate will have the opportunity to be part of an outstanding work environment, in a global company who invests in their people, training and development with a focus on diversity and internal promotion.

If you want to be a part of this world-class team, Apply Now!

As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.