Field Service Supervisor

About the role

WesTrac is seeking a Field Service Supervisor to join our Sydney Field Service team.

Reporting to the Branch Manager, the Marine/Industrial Field Service Supervisor is accountable for the ownership of the customer experience by providing the complete customer care experience related to WesTrac service, repair and general service provision queries.

As the point of contact between the customer and the technician team you will be responsible for the effective and efficient coordination of all matters relating to the customer including, supporting and leading the team to deliver timely service to customers ensuring WesTrac and Caterpillar Quality standards are met, scope, scheduling, pricing and invoicing of work required ensuring the customers repair and service needs are achieved while meeting agreed timeframes and budget.

This full-time permanent position is based at our Casula branch working 10 hour days, Monday to Friday.

Key Responsibilities

Maintaining and developing new customer contacts

Scheduling and allocating work orders for the Field Service team

Roster management, review and approval of timesheets

Providing leadership to a small team of specialists focusing on marine and industrial applications

Effectively planning labour to ensure productivity targets are achieved

Promoting a continuous improvement approach to all areas of responsibility

Provide technical support for the Field Service team

Ensuring a safe work environment is maintained at all time

Skills & Experience – Essential

Trade certified mechanic/electrician with significant post trade experience with Caterpillar Marine products

Highly organised with the ability to prioritise fluctuating workloads

Ability to remain calm under the pressure of deadlines and conflicting priorities

Collaborative approach to managing needs of internal vs external stakeholders

Desirable

Leadership/management training or formal qualification

Previous experience in a supervisory capacity

Familiarity with SAP and or/ exposure to SIS

Intermediate computer skills; on the job training will be provided on WesTrac systems

Benefits

Competitive salary and benefits scheme

Refer a friend program – work alongside your mates and receive up to $3000 for each successful referral

Discounts with Blackwood’s, Apple, JB Hi-Fi, Qantas, Travel Club and more

Employment Assistance Program (EAP) – This is available for you and your family

Discounted Cat Hand Tools and merchandise

Company funded income protection

Flexible work arrangements

Purchased leave

Discounted private health plan

Fitness passport for you and your family

12 Weeks paid parental leave

Genuine opportunities for career progression

On-boarding and Welcome day at our Head Office in Newcastle