Field Service Technician

Overview

Integra LifeSciences is a global leader in regenerative technologies and neurosurgical solutions dedicated to limiting uncertainty for clinicians, so they can focus on providing the best patient care.

 

Founded in 1989, Integra develops, manufactures, sells and supplies best-in-class products to regenerate tissue, remove brain tumors, prevent infection and much more. And over the last three decades, we’ve evolved into one of the world’s leading global medical technology companies with more than 4,000 dedicated employees who deliver innovative medical technology solutions.

But that’s just the beginning. Integra is growing at an unprecedented rate. We’re at a moment in time where the experience you’ll gain is more robust than the experience you bring. And we’re out to invest in your future because it’s the best way to maximize ours.

 

At Integra, we firmly believe our people are our greatest asset and the foundation of our success. Our comprehensive Global Total Rewards program provides competitive compensation and benefits designed to keep our people healthy, motivated and engaged. Investing in our people through these programs is possible because of Integra’s ongoing commitment to our values and our shared success.

 

Integra’s health as a company begins with the well-being of our people. Benefit programs vary by country, whether provided through company-sponsored insurance and programs, through statutory government programs, or a combination of both.

 

Regardless of geographic location, our commitment is to offer the following, whenever possible:

• Benefit plans that meet all local statutory requirements
• A range of programs that reflect typical local market practices
• An opportunity for employees to tailor benefits to their specific needs
• Benefits that balance employee’s short-term and long-term needs

Click HERE for more information regarding our benefits and total rewards program

Responsibilities

PRIMARY PURPOSE

Perform high quality inspections, maintenance, and repairs at customer sites throughout Australia and New Zealand to achieve a high level of internal and external customer satisfaction.

 

KEY RESPONSIBILITIES AND DUTIES

• Routinely travel to customer sites to complete repair and preventative services
• Complete all work to the applicable quality standard and within required timeframes
• Ensure effective fault tracking is documented on all products repaired
• Maintain proper and accurate inventory system of repair parts for internal consumption, including maintaining accurate inventory at all times
• Communicate effectively with customers, colleagues, and management to ensure delivery of customer satisfaction
• Provide technical service and support to internal and external customers.
• Maintain collaborative relationships with key internal and external stakeholders
• Comply with all company quality standards, procedures, and health & safety requirements
• Ensure all documentation is accurate, complete, and quality system compliant
• Assist with the development & delivery of technical training as required.
• Provide feedback for process or quality enhancements to ensure continuous quality improvement
• Perform other related duties as assigned or required

Qualifications

POSITION COMPETENCIES, EXPERIENCE AND QUALIFICATIONS

• Previous experience (3+ years) in field service or manufacturing of Medical Devices or similar electro-mechanical devices.
• Recognized qualification in electrical engineering, electronics technology, or a closely related field
• A sound understanding of engineering principles including electronic and/or mechanical systems.
• Proficient computer literacy (Microsoft products); ERP system experience preferred.
• Exceptional customer service orientation.
• Highly developed interpersonal and communication skills.
• High level of experience with working autonomously within a very small team environment.
• Proven ability to take accountability for the quality and timeliness of their work outputs.
• Demonstrated ability to establish and maintain effective working relationship with co-workers, customers, and other stakeholders.
• High level of proactive problem-solving skills and strong analytical ability.
• Demonstrated ability to maintain an excellent level of reporting, documentation, and organisation.
• Valid Driver’s Licence and passport are required.