Front Office All Rounder

JOB DESCRIPTION

Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!

Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney’s most popular Hotels. Surrounded by an array of tourist attractions, restaurants and bars, Novotel & ibis are renowned for quality, simplicity and value for money with over 750+ rooms boasting spectacular views of Darling Harbour and the Sydney CBD,

We are seeking a dynamic, energetic, people person to join our busy Front Office Department as a Front Office All Rounder. This role will include exposure to all areas of the Front Office function including reception, concierge, and switch/communications.

Provide quality service to all guests by responding to their requests promptly, efficiently and courteously during check in, check out and for the duration of their stay

Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction

Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis 

What we are looking for in you:

Excellent communication, interpersonal and time management skills

A friendly and positive can-do attitude who enjoys working in a team

Excellent grooming and presentation standards

A passion for the hospitality industry with a drive to deliver exceptional customer satisfaction

The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you’re welcome to let us know.

  Benefits Your Way:

The opportunity to Work Your Way across the much-loved Accor Brands

The opportunity to develop yourself at Accor’s flagship property in Australia, working with an exceptional team

Discounted Accommodation and F&B in Accor hotels worldwide

To #WorkYourWay to Darling Harbour, Click apply or send your CV to

Aboriginal & Torres Strait Islander