Assistant Manager

JOB DESCRIPTION

Perfectly positioned on the waterfront and within Darwin’s CBD, Mantra Pandanas commands a beautiful and unique location in Australia’s Top End. Featuring spacious rooms with harbour views, a stylish restaurant & bar and a resort pool, this award-winning hotel continues to be popular with both leisure and corporate guests, not to mention the team that works here.

We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as an Assistant Manager.

As our next Assistant Manager, you will:
• Oversee the daily operations of the property
• Handle guest complaints efficiently, with dignity and respect for both the guest and the Accor name
• Supervise and monitor Team Members with true leadership ability that motivates the entire team
• Provide a high level of customer service and a genuine personable service style that blows our guests away
• Assist in the preparation of rosters and use Excel on a daily basis

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous
• Someone with previous experience in a Front Office hospitality role