Quality, Continuous Improvement And Innovation Manager

The Position:

Collaborate with the Head of HSEQ and CLT on the development and implementation of an annual ISS Pacific Quality Plan, with related objectives, measures and targets

Review and maintain the ISS Pacific-level Quality Management System process documents

Collaborate with the Head of HSEQ to ensure current QMS documents are accessible in the ISS Operations Performance Framework

Develop and drive the implementation of the internal Quality Audit Program, including the reporting results and outcomes to the CLT, and actions to drive the continuous improvement of core QMS processes

Collaborate with the Head of Supply Chain and Procurement on the effective implementation of the Supplier Audit Program

Collaborate with the Head of HSEQ and CLT on the annual Management Review of the QMS

Provide governance to the Quality Non-Conformance management process to ensure non-conformances are reported, promptly investigated and corrective actions are raised, implemented and effectively closed

Collaborate with the Head of HSEQ on the Quality Reporting System and generation and reporting of Key Performance Indicators to drive decision making by the CLT and other leaders in the business

Provide operational advice, support and coaching to leaders in the business to underpin the effective implementation of QMS processes

Work with OP Heads of Functions and Segment leaders to identify, coordinate and/or lead a wide variety of continuous improvement initiatives and projects designed to improve productivity, quality and safety across ISS operations

Accountable for the completion and/or support of significant CI projects to time, cost, quality, and resource targets

Support the deployment of a Continuous Improvement culture throughout the organisation

Work closely with ISS’ Data Analyst to identify data quality improvements, and standardisation opportunities

Our Benefits:

Joining our team means surrounding yourself with talented, driven professionals who are passionate of what they are doing. 

Circa $143k salary package dependent on experience

Work-life balance

Opportunities to develop your career within our global organisation 

Learning & Development opportunities

You will form and develop an enormously successful team who outperform year on year 

Values based positive company culture, with a caring and energetic team

Access to staff discounts with wide range of companies

Minimum Criteria:

Demonstrated experience in the healthcare resources, facilities management or manufacturing sectors

Demonstrated capacity to build trusting relationships with others. 

Plans and manages work according to agreed objectives and priorities and measure progress.

Understanding of contemporary Quality Management practices

Strong ability to lead and manage change

Demonstrated ability to influence managers and other stakeholders.

Effective collaborator

Excellent communication skills

QMS Lead Auditor certification (desirable)

Lean Six Sigma certification (desirable)